Frequently asked questions

and helpful documents

FAQs and Documents

System Documents

Forms, Policies and Procedures

Contractor Management System Business Rules

The Business Rules specify the requirements of the documents you upload in the system (licences, insurances, safety certifications). Ensuring your documents meet these requirements will save time and have you approved faster.

Helpful Resources

Our Knowledge Base now provides comprehensive guidance on various aspects of our system. This includes instructions on accessing your account and registering, navigating our supplier portals, managing roles and worker subscriptions, setting up and using the Workforce by Avetta Mobile App and other support materials.

Complete and return this form if you have a new worker who is already registered to a different company in the system, and you need them added to your company. Workers can be removed from your company by an administrator directly in the system. Instructions on how to complete this process are available under the End Employment sub-heading of this page:

Frequently Asked Questions

Please click to expand the FAQ below.

1. Why does my worker have a red cross against their profile?

This is no cause for alarm.

The red cross just means that this worker hasn’t been actioned through the new portal yet.

The next time you update their details, add a new role, or renew one of their documents, the red cross will turn into a green tick.

If you enter into the worker profile, you will see that their current roles and competencies are still assigned to them, which means they are still fit to work for GWMWater, there is no need for you to immediately action any of your workers.

2. How do I know if I need to register in the GWMWater Contractor Management System?

Businesses who conduct these work activities on behalf of GWMWater must first register in the Contractor Management System:

  • undertake construction activity
  • undertake work on GWMWater’s physical infrastructure
  • install, service or test equipment at GWMWater sites
  • undertake GWMWater site inspections (not under direct supervision of a GWMWater employee)
  • transport potable water for GWMWater
  • transport hazardous substances or dangerous goods to or from GWMWater sites
  • handle hazardous substances or dangerous goods at GWMWater sites
  • provide health services
  • provide training or assessment services
  • engage sub-contractors
  • or at GWMWater discretion

Please speak to your GWMWater contact for more information.

3. What are the subscription categories and costs to register?

Principal Contractor: $0.00 – GWMWater is covering the cost of registration

A business undertaking construction work for GWMWater with a value of more than $350,000.

High Risk Contractor: $0.00 – GWMWater is covering the cost of registration

  • where there is a risk of a person falling more than two metres
  • on or adjacent to roadways or railways used by road or rail traffic
  • in, over or adjacent to water or other liquids where there is a risk of drowning
  • at workplaces where there is any movement of powered mobile plant
  • structural alterations that require temporary support to prevent collapse
  • in an area where there are artificial extremes of temperature
  • on or near energised electrical installations or services
  • involving a trench or shaft if the excavated depth is more than 1·5 metres
  • on or near pressurised gas distribution mains or piping
  • involving demolition
  • involving a confined space
  • on or near chemical, fuel or refrigerant lines
  • involving tilt-up or precast concrete
  • on telecommunications towers
  • involving diving
  • involving removal or likely disturbance of asbestos
  • in an area that may have a contaminated or flammable atmosphere
  • involving the use of explosives
  • involving a tunnel
  • installing scaffolding that requires a high risk work licence
  • involving dogging and rigging that requires a high risk work licence
  • operating cranes and hoists that requires a high risk work licence
  • operating forklift trucks that requires a high risk work licence
  • operating pressure equipment that requires a high risk work licence

AS/NZ4801 Certified Contractor:$0.00 – GWMWater is covering the cost of registration

All other contracting businesses: $0.00 – GWMWater is covering the cost of registration

Individual worker registration costs are also being covered by GWMWater.

4. What certifications must a contracting business hold to register in the system?

  • Public & Product Liability Insurance
    • Minimum $5 million for low risk works
    • Minimum $20 million for high risk works
  • Professional Indemnity Insurance
    • Minimum $10 million
  • Victorian Workers Compensation Insurance, or Income Protection if a sole trader
  • Motor Vehicle Insurance
  • Plant & Machinery Insurance
  • Company Operational Licences (air conditioning, electrical, plumbing, water services and asbestos)

For more information about accepted certificates, please view the GWMWater Business Rules.

5. What benefit does the Contractor Management System have for my business?

Registration ensures you’re pre-qualified to work on GWMWater sites. It allows you to keep all of your business information up to date in one place online, and to update your documents as required. The Contractor Management System allows you and your employees to work for GWMWater.

6. Who do I contact if I have questions about the Contractor Management System?

You can contact the Avetta team during business hours on 1300 305 072 or email

7. Can I get a refund?

Payments made for the verification of uploaded insurances and licenses are final. We cannot refund any fees after the document verification process has begun. Please refer to the terms and conditions in the portal for more details.

8. What’s a Safety Management System review?

A Safety Management System (SMS) review is an independent desktop audit of your Work Health and Safety documents completed by a qualified WHS professional. The review will compare your information against legal and industry requirements to ensure your systems are meeting these obligations. You’ll be contacted when the SMS review is complete and you are compliant in the system. If you do not pass the SMS review, we’ll send you a corrective action report detailing the action we can help you take to become compliant. You will not be compliant unless your SMS has been approved.

The documents you’ll be asked to upload in the system depend on your category and may include, but are not limited to:

  • WHS / OHS Policy
  • Environmental Policy
  • Risk Management Procedures
  • Systems of Work process including incident management
  • Drug and Alcohol management
  • Emergency management
  • Training procedures including induction management
  • Sub-Contractor Management (if applicable)
  • Continual improvement processes

Useful links to help you with your SMS review: